Bumrungrad
Work
UX Design
UI Design
Type
Mobile Application
Client
Bumrungrad Hospital PCL
Year
2022–2024
Designers
Panot Riankamol
Nabhak Somyanontanakun
Claire Heckel
Nutchawan Dejsritrakarn
Jatetanat Chairatanatrai
Bumrungrad Hospital, a leading healthcare provider in Thailand, is renowned for its world-class services and multi-specialty expertise. Its mobile application is designed with a user-centered approach, offering a seamless and intuitive platform that enhances the patient experience.
Key features include appointment scheduling, medical history review, and health consultation access—all integrated with a thoughtfully crafted UI that ensures ease of navigation and functionality. The app’s UX design prioritizes efficiency, with clear workflows and actionable insights that empower patients to proactively manage their health. By incorporating user-friendly interfaces and responsive design elements, the application delivers a comprehensive, efficient, and engaging healthcare management tool aligned with the needs of modern patients.
The application is meticulously designed with a user-centric approach, mirroring the real-world operations of a hospital. Recognizing that patients often prioritize scheduling appointments upon arrival, this functionality is placed at the forefront of the app’s interface. By simplifying this process, the app enhances the user experience through efficient appointment management, reduced waiting times, and a seamless consultation process—all accessible directly from a smartphone.
The app also focuses on intuitive UX workflows that align with patient behaviors. For instance, when new users enter the system, symptom-based navigation takes center stage, as symptoms are the most immediate and accessible information patients can provide. This feature facilitates streamlined triage and directs users to the appropriate specialists, ensuring timely and precise care.
In the future, the application has the potential to incorporate AI-powered functionalities. These could include advanced symptom analysis and automated specialist matching, further optimizing the user journey from symptom entry to consultation. This forward-thinking integration would not only enhance efficiency but also create a personalized, responsive user experience that aligns with modern healthcare needs.
Research: Exploring the hospital patient journey: What does the patient experience?
Healthcare has become a central focus in modern society, with digital applications playing a vital role in improving access to medical information. These platforms leverage user-centric design to deliver convenient access to health check-up results, DNA test reports, and other lab data. Through intuitive interfaces and well-structured layouts, they present a comprehensive overview of results, visually highlighting abnormal values—whether too high or too low—using design elements like color coding and alerts.
This UX-focused approach enables users to quickly identify areas of concern and take prompt action by seeking medical advice. By integrating interactive dashboards and seamless navigation, such applications empower patients to proactively monitor and manage their health. These tools enhance user engagement, reflecting a commitment to efficiency, clarity, and accessibility in health management.
